Refund policy
Last updated: October 1, 2026
At en désordre studio, our products are carefully selected from independent and international partner studios. As many orders are fulfilled across international borders, returns may involve substantial shipping, customs, handling, and administrative costs.
Please carefully review the product description, measurements, materials, sizing information, and delivery information before placing your order.
1. RIGHT OF WITHDRAWAL
Where applicable consumer law provides a statutory right of withdrawal, eligible customers may withdraw from their online purchase within the applicable statutory period without providing a reason.
This statutory right does not mean that en désordre studio assumes responsibility for all costs associated with a customer’s decision to return an order.
The customer remains responsible for the costs and risks of returning the goods, subject to mandatory consumer protection law.
2. RETURN SHIPPING IS THE CUSTOMER’S RESPONSIBILITY
If you return an item because you have changed your mind, selected the wrong size, no longer want the item, or otherwise decide not to keep the product, you are responsible for arranging and paying for the return shipment.
en désordre studio does not provide free return shipping for change-of-mind returns unless expressly stated otherwise.
The customer is responsible for:
- selecting the return carrier;
- paying the return shipping cost;
- paying any applicable return-shipment charges;
- ensuring the parcel is properly packaged;
- obtaining tracking or proof of shipment;
- ensuring the parcel reaches the return address safely.
en désordre studio is not responsible for parcels lost, damaged, delayed, refused, or held during return transportation when the return shipment has been arranged by the customer.
3. INTERNATIONAL RETURN COSTS
Because our products may be fulfilled internationally, returning an order may require transportation across national borders.
The customer is responsible, to the extent permitted by applicable law, for all costs arising from the customer’s return shipment, including:
- international return shipping;
- customs clearance;
- customs duties;
- import or export charges;
- brokerage fees;
- customs administration fees;
- carrier handling fees;
- storage fees;
- documentation fees;
- other charges imposed by a carrier, customs authority, or third party in connection with the return.
These costs are separate from the purchase price of the product and are not automatically reimbursable by en désordre studio.
en désordre studio does not guarantee that any customs authority, carrier, or other third party will refund or recover such charges.
4. ORIGINAL DELIVERY COSTS
Where a statutory consumer withdrawal right applies, en désordre studio will refund the amount legally required for the original delivery.
Where permitted by applicable law:
- additional costs resulting from the customer’s choice of an upgraded, express, priority, or otherwise more expensive delivery method will not be refunded;
- free shipping promotions do not create an obligation to reimburse a shipping charge that was not actually paid by the customer;
- any return shipping or return-related international costs remain the customer’s responsibility.
Nothing in this section creates an obligation for en désordre studio to reimburse costs that applicable law does not require us to reimburse.
5. CONDITION OF RETURNED PRODUCTS
Returned products must be in the condition in which they were received, subject only to handling reasonably necessary to inspect the product, its characteristics, and its fit.
For clothing, trying on an item is permitted; wearing the item as ordinary clothing is not.
Customers must not:
- wear the item outside the home;
- wear it to work, school, events, parties, restaurants, clubs, or other activities;
- wear the item for an extended period;
- repeatedly wear the item;
- wash, dry-clean, or otherwise clean the item;
- alter, tailor, repair, or modify the item;
- remove or damage original tags, labels, seals, or security elements;
- expose the item to perfume, deodorant, cosmetics, makeup, smoke, food, or other substances;
- return an item with stains, body odour, perfume odour, smoke odour, hair, dirt, makeup, or other contamination;
- damage fabric, hardware, embroidery, prints, buttons, zippers, or other components.
6. TAGS, LABELS & ORIGINAL PACKAGING
Where products are supplied with identification tags, labels, seals, protective elements, or original packaging, customers should keep these items attached and intact when trying on the product.
Removal, cutting, alteration, or damage to tags, labels, seals, or other identifying elements may constitute handling beyond what is necessary to inspect the product.
Where permitted by applicable law, en désordre studio may account for any actual loss in value resulting from such handling when determining the refund.
7. REDUCED OR REFUSED REFUNDS FOR USED OR DAMAGED PRODUCTS
A product that has been worn, used, damaged, contaminated, altered, washed, or otherwise handled beyond what is necessary for inspection may have lost resale value.
Where permitted by applicable law, en désordre studio may deduct the actual diminished value of the product from the amount otherwise refundable.
If the condition of the returned product is such that it cannot reasonably be resold, the actual loss in value may be substantial and may result in a substantial reduction of the refund.
Any such deduction is based on the actual diminished value of the product and is not a fixed restocking fee or penalty.
8. RETURN AUTHORISATION
Customers must contact us at:
endesordrestudio@gmail.com
before sending a return.
Do not send a return to an address other than the return address provided by en désordre studio.
Returns sent to an incorrect address, without the required return information, or without following the applicable return instructions may be delayed or may not be processed until the shipment can be properly identified.
The customer must retain proof of shipment and tracking information until the return has been confirmed as received.
9. REFUND TIMING
Refunds will be processed after the returned product has been received and checked.
Where permitted by applicable law, en désordre studio may withhold reimbursement until:
- the returned product has been received; or
- the customer has provided sufficient evidence that the product has been sent back,
whichever occurs first as required by applicable law.
Refunds will be made using the original payment method unless otherwise agreed or required by law.
10. WRONG, DAMAGED OR DEFECTIVE PRODUCTS
The rules above concerning change-of-mind returns do not limit mandatory consumer rights concerning products that are defective, damaged before delivery, materially not as described, or incorrectly supplied.
If you receive an incorrect, damaged, or defective product, please contact us at endesordrestudio@gmail.com with your order number and clear photographs of the product and packaging.
Where the issue is attributable to en désordre studio or the product does not conform to the applicable legal requirements, the appropriate remedy will be provided in accordance with applicable law.
11. EXCHANGES
We do not guarantee direct exchanges for different sizes, colours, or products.
If you wish to purchase a different product or size, a new order may be required.
Any additional shipping or other costs associated with a new order are separate from the original order and may apply.
12. CUSTOMS & RETURN SHIPMENTS
Customers must provide accurate information when arranging an international return.
Customers must not intentionally misdeclare the contents or value of a return shipment.
en désordre studio is not responsible for customs charges, carrier charges, clearance costs, storage fees, or other expenses caused by incorrect declarations or information supplied by the customer.
Where customs procedures allow the recovery of duties or taxes associated with a returned shipment, such recovery may depend on the relevant customs authority, carrier, declaration, and circumstances of the shipment.
en désordre studio does not guarantee recovery of such amounts.
13. NO AUTOMATIC REIMBURSEMENT OF THIRD-PARTY COSTS
Shipping charges, customs charges, taxes, brokerage fees, carrier handling charges, payment fees, storage fees, and other amounts charged by third parties are not automatically refundable by en désordre studio.
Where applicable law requires a particular amount to be reimbursed, that mandatory requirement will prevail.
14. FINAL NOTE
By placing an order with en désordre studio, you acknowledge that our products may be fulfilled internationally and that returning an item may involve cross-border transportation and associated costs.
A change-of-mind return does not transfer the economic cost of international return logistics to en désordre studio beyond amounts that we are legally required to reimburse.
Nothing in this policy excludes, restricts, or limits any mandatory consumer rights that cannot legally be excluded under the law applicable to your purchase.