Shipping policy

Last updated: 03 Nov 2026

At en désordre studio, we work with independent brand studios and fulfilment partners in different locations to bring our collections to customers worldwide.

We aim to make international delivery as simple and transparent as possible. Where “Taxes & Duties Included” is displayed at checkout for a particular destination or order, the applicable taxes, customs duties and import charges covered by our shipping arrangement are included in the price shown at checkout.

Where taxes, duties or import charges are not shown as included at checkout, any applicable charges may be payable by the customer in accordance with the laws and customs procedures of the destination country.

1. ORDER PROCESSING TIME

All orders are normally processed within 2–4 business days, excluding weekends and public holidays, after receiving your order confirmation email.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

During high-volume periods, including new collection launches, promotional campaigns and seasonal periods, processing may take slightly longer.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you by email.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES

Shipping Cost Variations

Shipping rates may vary depending on the delivery destination, selected shipping method, package characteristics, carrier pricing, fulfilment location, seasonal demand, public holidays, and changes in third-party logistics services.

The shipping methods and applicable charges available for an order will be displayed at checkout before payment is completed. Shipping rates may be updated from time to time to reflect changes in carrier rates, operational costs, and fulfilment arrangements.

Once an order has been confirmed, the agreed shipping charge will not be increased solely because of subsequent changes in carrier pricing, seasonal demand, or third-party logistics costs, except where an adjustment is legally permitted and agreed with the customer.

If an order cannot be fulfilled under the originally selected shipping arrangement, we will contact the customer to discuss the available options before proceeding.


Shipping rates are calculated and displayed at checkout based on the destination, available shipping service and order.

Our current shipping options are:

Shipping Method

Estimated Delivery

Cost

Standard International

8–15 business days

€13

Express Delivery

Not available

 


Delivery estimates are calculated from the date of dispatch, not from the date the order is placed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier operations, customs processing, local delivery conditions, public holidays and other circumstances outside our reasonable control.

3. TAXES, CUSTOMS DUTIES & IMPORT CHARGES

Taxes & Duties Included

Where “Taxes & Duties Included” is displayed at checkout for your destination or order, the applicable taxes, customs duties and import charges covered by our shipping arrangement are included in the price you pay at checkout.

Our aim is that eligible customers should not normally be required to make additional import tax or customs duty payments upon delivery.

The exact tax and customs treatment depends on the destination country, the value and nature of the goods, the shipment and the applicable customs and tax rules.

We may use different tax and customs mechanisms depending on the destination and shipment, including applicable import-tax collection arrangements and duty-paid shipping arrangements.

We do not represent that every order is processed under one specific tax or customs mechanism unless expressly stated for that order.

Destinations Not Covered by Taxes & Duties Included

If “Taxes & Duties Included” is not displayed for your destination or order, applicable import duties, local taxes, customs clearance charges, brokerage fees, carrier handling charges or other import-related fees may be payable by the recipient in accordance with the laws of the destination country.

Any such charges will be the customer’s responsibility unless otherwise stated at checkout or required otherwise by applicable law.

Customs Information

Customers are responsible for providing accurate delivery and contact information required for successful customs clearance and delivery.

If customs authorities or the carrier request additional information from the customer, the customer should provide it promptly.

Customers must not request or instruct en désordre studio, our partner studios or carriers to provide false, misleading or inaccurate customs information or declarations.

Customs processing may occasionally cause delays beyond the estimated delivery time.

4. RETURNED OR REJECTED SHIPMENTS

If a shipment is returned because the customer:

  • provided an incorrect or incomplete delivery address;
  • refused delivery;
  • failed to collect the package;
  • failed to provide information reasonably required by the carrier or customs authorities; or
  • otherwise caused the shipment to be returned,

we may deduct reasonable costs actually incurred as a result of the return, including applicable return shipping, carrier processing, storage, customs or handling costs, to the extent permitted by applicable law.

Where a shipment is returned because of circumstances attributable to us, such as an incorrect address supplied by us or an error in fulfilment, we will handle the matter appropriately and will not charge the customer for costs caused by our error.

Nothing in this section limits any mandatory consumer rights.

5. ORDER TRACKING

Once your order has been dispatched, you will receive an automated shipping confirmation email containing tracking information where available.

Please allow approximately 24–48 hours for tracking information to become active in the carrier’s system.

If you have not received shipping confirmation or tracking information within 5 business days after placing your order, please contact us at:

endesordrestudio@gmail.com

6. INCORRECT ADDRESS & DELIVERY ISSUES

Customers are responsible for ensuring that their shipping information is accurate and complete at checkout.

If you notice an error in your address, please contact us as soon as possible at:

endesordrestudio@gmail.com

We will make reasonable efforts to correct an address before fulfilment or dispatch, but changes cannot be guaranteed once processing or shipment has begun.

If an incorrect or incomplete address results in additional shipping, return, customs or carrier costs, these costs may be charged to the customer or deducted from any applicable refund, to the extent permitted by applicable law.

7. LOST, STOLEN OR DAMAGED PACKAGES

Damaged or Defective Items

If your order arrives damaged, defective or otherwise does not conform to the contract, please contact us at:

endesordrestudio@gmail.com

Please provide your order number and clear photographs or videos showing the issue where possible.

We ask customers to contact us promptly after discovering an issue so that we can investigate it with the carrier or fulfilment partner where necessary.

A request to provide photographs or videos does not limit your statutory consumer rights or create a mandatory 7-day deadline for exercising those rights.

Lost Packages

If tracking indicates that a shipment has been lost, unusually delayed or remains inactive for an extended period, please contact us so that we can investigate the shipment with the relevant carrier.

Where a shipment is confirmed as lost, we will provide the appropriate remedy required under the applicable sales contract and consumer law.

Customers should not be considered responsible for a package that is lost in transit solely because the carrier has not delivered it.

Stolen Packages

If tracking confirms that a package was delivered to the correct address but you believe it has subsequently been stolen, please contact us as soon as possible.

We may ask for information from the carrier or delivery provider to investigate the delivery.

The outcome will depend on the circumstances, the available delivery evidence and applicable law.

8. DELIVERY DELAYS

Delivery estimates are provided for guidance only.

Delays may occur because of:

  • customs clearance;
  • carrier disruption;
  • extreme weather;
  • public holidays;
  • strikes or other labour disruptions;
  • incorrect or incomplete delivery information;
  • customs documentation or information requests;
  • high-volume periods;
  • events outside our reasonable control.

If a shipment is significantly delayed, please contact us and we will investigate the shipment with the relevant carrier where possible.

Nothing in this section limits any statutory rights you may have regarding delivery delays or failure to deliver.

9. EU CONSUMER RIGHTS

For customers protected by EU consumer law, nothing in this Shipping Policy limits mandatory statutory rights relating to delivery, conformity of goods, withdrawal, refunds or other consumer protections.

Where a mandatory consumer right conflicts with this Shipping Policy, the mandatory legal right will apply.

10. CONTACT US

For questions regarding shipping, tracking, customs or delivery, please contact:

en désordre studio
Email: endesordrestudio@gmail.com

Customer support response time: normally within 24–48 hours, Monday–Friday.

We aim to respond as quickly as reasonably possible.