Terms of service
Last updated: October 1, 2026
Welcome to en désordre studio.
These Terms of Service govern your use of the en désordre studio website and your purchase of products through our online store.
By accessing our website, placing an order, or purchasing a product from en désordre studio, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
If you do not agree with these Terms, please do not use our website or place an order.
1. ABOUT EN DÉSORDRE STUDIO
Business name: en désordre studio
Owner / Legal entity: Karolína Nguyen – Individual Entrepreneur (OSVČ)
Business identification number (IČO): 29879272
Email: endesordrestudio@gmail.com
Country of registration: Czech Republic
en désordre studio is an independent online retail business specialising in carefully curated garments, accessories, and objects from independent, underground, and emerging labels and partner studios.
Our products may be sourced and fulfilled through international partner studios and suppliers.
Because of this model, an order may be dispatched directly from a partner studio rather than from a central en désordre studio warehouse.
2. INTERNATIONAL FULFILMENT
en désordre studio works with independent and international partner studios to fulfil selected orders.
Depending on the product and destination, your order may:
- be dispatched from outside the European Union;
- be shipped directly from a partner studio;
- arrive in more than one shipment;
- be subject to international transportation and customs procedures;
- be processed by third-party carriers and customs authorities.
The fulfilment location does not affect your statutory consumer rights.
Delivery estimates are provided in good faith and may vary depending on destination, carrier operations, customs processing, weather, public holidays, and other circumstances outside our reasonable control.
3. PRODUCTS
We make reasonable efforts to display product information, photographs, colours, materials, measurements, and other characteristics as accurately as possible.
However, actual colours may vary slightly depending on your device, screen settings, lighting conditions, photography, and the characteristics of the material.
Because many products are produced by independent studios, minor variations in texture, finish, construction, or appearance may occur.
Such characteristics do not automatically constitute a defect where they are consistent with the product description and the nature of the item.
Customers are responsible for reviewing product descriptions, measurements, sizing information, materials, and other available product information before placing an order.
4. PRICES
All prices displayed on the website are stated in the currency shown at checkout.
The applicable price is the price displayed at the time the customer places the order, unless an obvious pricing error has occurred.
Where taxes, duties, or other charges are included in the displayed price or checkout total, this will be indicated where applicable.
Where additional charges may apply, they will be communicated to the customer where required by applicable law.
Because international imports may be subject to customs procedures and changing customs requirements, en désordre studio does not make a blanket representation that every international shipment is exempt from customs duties, taxes, clearance charges, or other import-related costs.
5. CUSTOMS, IMPORTS & INTERNATIONAL CHARGES
Products fulfilled from outside the customer’s country may be subject to customs procedures.
The treatment of customs duties, import taxes, brokerage charges, clearance fees, carrier handling charges, and similar costs depends on the destination, value, classification, origin, customs procedure, carrier, and applicable law.
Where applicable, such costs will be disclosed or handled in accordance with the checkout information and applicable legal requirements.
Customers must provide accurate delivery and customs information when required.
Customers must not request or instruct en désordre studio, its partner studios, or carriers to make false, misleading, or inaccurate customs declarations.
en désordre studio is not responsible for additional charges arising from inaccurate information supplied by the customer.
Customs authorities and carriers may impose charges or require additional information independently of en désordre studio.
6. ORDERS
An order submitted through our website constitutes an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email.
An order confirmation confirms that we have received your order. It does not necessarily constitute final acceptance if the order cannot be fulfilled due to circumstances including:
- product availability;
- pricing or listing errors;
- payment problems;
- suspected fraudulent activity;
- incorrect customer information;
- supplier or fulfilment problems;
- customs or legal restrictions;
- circumstances outside our reasonable control.
If we are unable to fulfil an accepted order, we will notify the customer and provide any refund required by applicable law.
7. PAYMENT
Payment must be completed through the payment methods made available at checkout.
By placing an order, you confirm that you are authorised to use the selected payment method.
en désordre studio reserves the right to cancel or suspend an order where payment cannot be successfully verified or where there are reasonable grounds to suspect fraud or unauthorised activity.
8. SHIPPING & DELIVERY
Shipping methods, estimated delivery times, shipping charges, and available destinations are displayed during checkout and/or in our Shipping Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
International shipments may experience delays due to:
- customs processing;
- carrier delays;
- weather;
- public holidays;
- strikes;
- incorrect or incomplete delivery information;
- import procedures;
- circumstances affecting international transportation.
Customers are responsible for providing a complete and accurate delivery address.
Where a shipment cannot be delivered because of incorrect or incomplete information supplied by the customer, additional delivery or return costs may apply where permitted by law.
9. CANCELLATION BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:
endesordrestudio@gmail.com
We will make reasonable efforts to accommodate cancellation requests received before dispatch.
However, because some orders may be transmitted to an international partner studio for fulfilment shortly after purchase, cancellation may not always be possible once processing or fulfilment has begun.
Nothing in this section limits any statutory right of withdrawal that applies after delivery.
10. RETURNS & RIGHT OF WITHDRAWAL
Consumers purchasing online may have a statutory right to withdraw from their purchase within the applicable withdrawal period.
For EU consumers, the statutory withdrawal period for most online purchases of goods is generally 14 days from receipt of the goods. (European Union)
The customer is responsible for the direct cost of returning goods where the customer has been informed of this responsibility before purchase. (EUR-Lex)
Please refer to our Return & Refund Policy for the complete return procedure, conditions, international return costs, product-condition requirements, and refund process.
Nothing in these Terms removes or restricts mandatory consumer rights.
11. COSTS ASSOCIATED WITH RETURNS
Because en désordre studio may fulfil orders internationally, returning an item may involve cross-border transportation.
Where permitted by applicable law, the customer is responsible for the direct costs and arrangements of a change-of-mind return, including the return shipping cost.
The customer may also be responsible for return-related customs, brokerage, clearance, carrier handling, storage, or other third-party charges to the extent legally permitted.
en désordre studio does not provide free return shipping for change-of-mind returns unless expressly stated otherwise.
The detailed rules governing returns are set out in our Return & Refund Policy.
12. REFUNDS
For a valid statutory withdrawal, en désordre studio will provide the refund required by applicable law.
Where EU statutory withdrawal rules apply, this generally includes the cost of the least-expensive standard delivery option originally offered, but not additional costs resulting from the customer’s choice of a more expensive delivery method. (EUR-Lex)
The customer remains responsible for applicable return costs where legally permitted.
Where permitted by law, reimbursement may be withheld until the returned goods have been received or sufficient evidence of dispatch has been provided. (European Union)
13. PRODUCT CONDITION & DIMINISHED VALUE
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.
For clothing, reasonable try-on is permitted.
A customer may be liable for any actual diminished value caused by handling beyond what is necessary for inspection. (EUR-Lex)
This may include, where applicable:
- wearing the garment outside;
- prolonged or repeated wearing;
- washing or cleaning;
- alterations or modifications;
- stains;
- makeup or cosmetic marks;
- perfume or deodorant odour;
- smoke or other persistent odours;
- damage;
- removal or alteration of tags, labels, seals, or other identifying elements.
Any reduction of a refund based on diminished value will be handled in accordance with applicable law.
14. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Nothing in these Terms limits statutory rights relating to defective, damaged, non-conforming, or incorrectly supplied products.
If you receive a product that appears defective, damaged, or materially different from what you ordered, contact:
endesordrestudio@gmail.com
as soon as reasonably possible.
Please provide your order number and photographs showing the product and, where relevant, the packaging.
We will assess the issue and provide the remedy required under applicable law.
15. EXCHANGES
Unless expressly stated otherwise for a particular product or promotion, we do not guarantee direct exchanges.
If a customer wishes to obtain a different size, colour, or product, a new order may be required.
Additional shipping and other applicable costs associated with the new order may apply.
Mandatory consumer rights remain unaffected.
16. PRODUCT AVAILABILITY
We make reasonable efforts to keep product availability accurate.
Because some products are fulfilled through independent partner studios, inventory may change quickly.
If an ordered product becomes unavailable after an order has been placed, we will notify the customer and provide any refund required by applicable law.
17. INTELLECTUAL PROPERTY
All content appearing on the en désordre studio website, including but not limited to:
- logos;
- names;
- photographs;
- product imagery;
- graphics;
- editorial content;
- written materials;
- layouts;
- designs;
- visual identity;
is protected by applicable intellectual property laws unless otherwise indicated.
You may not reproduce, distribute, modify, commercially exploit, or republish our content without prior written permission.
Product names, brand names, and trademarks belonging to independent partner labels remain the property of their respective owners.
18. WEBSITE USE
You agree not to use the website:
- for unlawful purposes;
- to commit fraud;
- to interfere with website security or functionality;
- to attempt unauthorised access;
- to distribute malicious software;
- to scrape or reproduce website content for unauthorised commercial purposes;
- to submit false information;
- to place fraudulent or unauthorised orders.
We reserve the right to restrict or terminate access where reasonably necessary to protect the website, our business, our customers, or our partners.
19. THIRD-PARTY SERVICES
Our website may rely on third-party services including payment processors, delivery carriers, logistics providers, technology providers, analytics providers, and other service providers.
Their services may be subject to their own terms and conditions.
en désordre studio is not responsible for independent failures of third-party systems that are outside our reasonable control, subject to any mandatory legal obligations applicable to us.
20. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:
- severe weather;
- natural disasters;
- war or armed conflict;
- strikes;
- transportation disruption;
- customs restrictions or delays;
- government action;
- carrier disruption;
- international logistics disruption;
- supplier disruption;
- infrastructure failures;
- telecommunications or payment-system failures.
Where such circumstances affect an order, we will make reasonable efforts to communicate material delays to the customer.
Nothing in this section excludes liability that cannot legally be excluded.
21. LIMITATION OF LIABILITY
To the extent permitted by applicable law, en désordre studio shall not be liable for indirect or consequential losses arising from the use of the website or the purchase of products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights concerning defective or non-conforming goods.
22. PRIVACY
Personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that certain information is required to process payment, fulfilment, delivery, customer service, returns, and other aspects of your purchase.
23. GOVERNING LAW & CONSUMER RIGHTS
These Terms are governed by the applicable laws of the Czech Republic, subject to mandatory consumer protection laws that may apply to customers in their country of residence.
Nothing in these Terms is intended to deprive a consumer of mandatory rights provided by applicable law.
Where mandatory consumer legislation provides greater protection than these Terms, the mandatory legislation will prevail.
24. CHANGES TO THESE TERMS
en désordre studio may update these Terms from time to time.
The version applicable to an order will generally be the version in effect at the time the order was placed, unless a change is required by law.
The latest version will be published on this website.
25. CONTACT
For questions concerning orders, products, returns, shipping, or these Terms, please contact:
en désordre studio
Karolína Nguyen – Individual Entrepreneur (OSVČ)
IČO: 29879272
Email: endesordrestudio@gmail.com
By using our website or placing an order, you acknowledge that you have had the opportunity to review these Terms of Service and the applicable policies before completing your purchase.